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FAQs
em Lingerie & Couture House offers Pickup at shop / S.F. Express(Prepaid) / S.F. Express(Freight Collect)
Most products purchased on em Lingerie & Couture House can only be delivered within Hong Kong SAR, contact us for details if you need international shipping.
Sure, you may enjoy a free pickup in our retail store, please make appointment in Facebook https://m.me/exclusivelymine , the address is Room 705, Knutsford Commercial Building, 4-5 Knutsford Terrace, Tsimshatsui, Kowloon, Hong Kong
If you want to return an item / items to us, please read and follow the instructions listed. You should also email us and one of our customer sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item / items back to us. We reserve the right to charge a handling fee on all returned products.
We offer thousands of products, most of which can be returned within 30 days from your Order Date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges. Read the Return Policy to see if your return is eligible.
The following criteria must be met in order to be eligible for a refund.
· Returns must be postmarked within 60 days of the original order date.
· Item(s) being returned must be new, unused and in their original packaging with all accessories.
· Item(s) must be accompanied by our Return Form (To Download Here).
· Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs prepaid.
Most products purchased on em Lingerie & Couture House can only be delivered within Hong Kong SAR, contact us for details if you need international shipping.
All returned items will be subject to a 10% processing fee and shipping fee before a partial refund is made for your returned items.
Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 30% restocking fee.
· Panties (Please note, due to federal laws and for the health of our customers and staff, we
are unable to issue refunds on opened panties or items that cover the crotch.
· Items that have been worn
· Items that have been laundered.
· Items with tags removed.
· Items that smell of cigarette smoke, body odor or perfume.
· Items that have lotion or body glitter on them.
· Items that have human & animal/pet hair on them.
· Items that are soiled or stained.
· Items not returned in original packaging.
· Sale or Clearance Items – This means you cannot return a clearance item due to dislike,
quality, sizing, or color. It is a final Sale.
The above items that are not eligible for returns and will be returned back to the customer at
the customer’s expense
em Lingerie & Couture House
Room 705, Knutsford Commercial Building, 4-5 Knutsford Terrace, Tsimshatsui, Kowloon, Hong Kong
Tel: 00852-2316-7123
Returns made to any other address other than the address above will be invalid and disregarded. The return package must be sent as recorded delivery with a tracking number which should be provided to us as soon as you have sent the return package along with the shipping company’s name.
Several conditions must be met before em-lingerie.com will exchange an item. If you want to exchange the items, please print and fill out the Return Form (To Download Here) and send back with the items. We will ship the replaced package back to you after receiving your returned package.
Charges of the exchange will be subjected on customer accounts including processing fee ($16.00, Sixteen HKD) and shipping fee (to and from).
- Free Shipping on purchase amount (after discount HK$500 or above)
- We assigned SF express as official delivery provider. Fees and service charge please refer to SF Express
- Once order confirmed, we ship within 2 working days
